Payment and Reservation Policies
PLEASE READ AND UNDERSTAND THESE POLICIES BEFORE SUBMITTING
YOUR APPLICATION TO KL ADVENTURE (KL)
Payment Schedule
Please note: KL strongly recommends that you buy trip insurance
for all trips. Please visit “links” on our website,
or call our office for details.
Expeditions & Trekking Trips
• At time of reservation – $1,000 USD deposit or
$1,500 USD (if airfare is included in trip cost)
•
90 days from departure - Balance of trip cost. All balances are
due 90 days prior to departure date unless otherwise specified.
•
If the trip is booked with in 90 days of departure date full
payment is required at time of booking.
•
Participants whose balances are not received by the 90-day deadline
as stated above, risk forfeiture of their place on the expedition.
Policy as it pertains to trip deposits
If the participant cancels, we cannot refund your deposit or
tuition. If we cancel, or you are not accepted due to not passing
medical or prior experience screening, there will be a 100% refund.
We recommend that you buy cancellation insurance immediately
after paying your deposit. This insurance protects you if you
are unable to join the expedition for personal or family medical
reasons.
Custom Trip Planning
• You will be charged a non-refundable $150 fee to price
and organize your custom trip. The fee will be applied toward
your deposit when you sign up for the trip. Normal payment and
cancellation policy then applies.
Date Change Fee Policy
• All date changes must be received in writing along with
new application.
•
$ 100 fee for all date changes.
•
Any change from trip departure can be extremely difficult and
is subject to all incurred expenses as assessed by KL.
•
All date changes are for credit only (no refunds) and valid for
one year from written change notification and receipt of new
application.
CANCELLATION POLICY
• If you decide to cancel your trip or change your itinerary,
KL must be notified in writing. Your trip will be cancelled from
the date written notice is received. Reimbursement policy is
directly related to how far ahead you notify the cancellation
of your trip, and the amount to be retained for office and administration
fee is as follows:
• More than 120 days from Trip Departure: $200 Fee
•
120 to 60 days from Trip Departure: $500 Fee
•
59 to 45 days from Trip Departure: 50% of Trip Cost
•
Less than 45 days from Trip Departure: 100% of Trip Cost
•
If proper written cancellation notice is not received, amounts
paid and reservations made will be forfeited.
KL is not responsible for expenses (e.g. nonrefundable airline
tickets, visa fees, equipment, etc.) incurred by trip members
in preparing for cancelled trip, regardless of cancellation reason,
or for any additional expenses should the trip members have embarked
or returned prior to or after any scheduled date. KL is not responsible
for expenses incurred due to any deviation from the schedule
undertaken by choice of trip participant. KL alone reserves the
right to cancel (in accordance with the above terms), or postpone
any trip due to acts of man (e.g. war, terrorism, etc.), or nature
beyond KL’s control.
Participant Responsibility
• Trip participants are responsible for their own well-being.
This includes good health and strong physical condition. Participants
joining a trek, mountaineering expedition or ski tour may be
required to obtain a physician's release prior to departure.
Expedition members are responsible for: knowing all pre departure
information, preparing proper equipment and clothing, conforming
to basic standards of personal hygiene (to minimize the risk
of traveler’s diseases) and acting in a considerate manner
toward all group members and with respect for each country’s
customs.
Airline Responsibility
• The air carrier will not be held responsible for any
act, omission or event while the passenger is not on-board the
designated aircraft or terminal conveyance. Passenger/Airline
contracts stand in effect while the passenger is on-board each
particular aircraft. This applies to all carriers.
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